Terms and conditions of use

Terms and conditions

HR Medical ships within and outside the US. Freight is prepaid on all orders of stocked items shipped within United States via UPS ground service. In-stock orders placed by 2pm, Monday through Friday, will ship the same day.  Orders destined outside the US are shipped via USPS Express Mail (except hazardous/ORM materials) contact customer service 1-800-588-5603 to make other arrangements. Freight charges will be added to invoices outside the contiguous 48 states. Please call for further information. Shipping charges are subject to change without prior notification. Standard published book rates for UPS Next Day and Second Day shipping apply

Premium Shipping Options:
For orders that require priority shiping standard published book rates will apply for UPS Next Day and Second Day shipping. 

Drop Ship Items:
Customer pays all shipping charges on special order drop shipments. Drop shipped items are sent directly from manufacturers and standard published book rates for UPS Next Day and Second Day shipping apply.

Backorder Policy:
All backordered items will be shipped immediately upon receipt from our supplier. Most backordered items will be cancelled from your order if we do not receive them within 30 days from the date of the backorder. In most cases, you will be notified of the cancellation by phone or e-mail.

Payment Terms:
For your convenience, HR Medical accepts Visa, MasterCard, American Express, Discover, and PayPal. You may also apply for an open account, and upon credit approval, your order will be shipped "Open Account-Net 30 Days." Invoices will be dated as of the date of shipment. Late charges at the rate of the lower of 1.5% per month or the highest rate permitted by law may be charged on past due accounts. All payments shall be made in United States dollars and may be made by check, wire transfer, Visa, MasterCard, American Express or PayPal. A $35.00 fee will be assessed for each returned check. Any freight charges for special handling or for shipments outside the contiguous USA will be added to your invoice, F.O.B. point of origin.

Due to unforeseen manufacturers' price increases or decreases, pricing is subject to change without prior notification. Buyer is hereby advised that it may be obligated to fully and accurately disclose the amount of any discounts, rebates or other price reductions in cost reports or claims for reimbursement by buyer to Medicare, Medicaid or other health care programs requiring such disclosure.

We make every effort to accurately pack and ship your order. If you encounter a problem, please follow the Return Policy Instructions on the Packing Slip/Invoice.

• Special & custom orders are not returnable, however any defective parts will be replaced. 
• Returns cannot be shipped C.O.D. 
• Please include at least one of the following with the returned product: invoice #, order #, and/or account number. 
• Credit will be given for incorrectly shipped, damaged, or defective products within 30 days of invoice. In order to receive full credit, returned products must be unopened and in salable condition.

Returns Beyond 30 Days:
Items returned after 30 days require prior approval and a 30% restocking fee will be applied. Call Customer Service at 1-800-588-5603 for further information.


Damaged Shipments:
All packages should be inspected for shipping damage before accepting delivery. If damage has occurred, customer should note the extent of the damage on the freight bill and call Customer Service immediately at 1-800-588-5603. HR Medical responsibility for loss or damage ceases when the carrier accepts the products. When notified, HR Medical will file a damage claim for the goods shipped, issue credit for the damaged goods, and ship replacement goods. All damage claims must be completed within 5 days of receipt of merchandise.

Missing Merchandise:
Please report all missing merchandise to Customer Service at 1-800-588-5603 within 5 days of the invoice date. Occasionally cartons separate during shipping, but missing items should arrive within 1-2 working days. 

No returns for International customers :